FAQs

E-Commerce & Shopping:

1. How long does shipping take?

Standard shipping typically takes 5-10 business days. We offer express shipping options that deliver within 2-3 business days. Free shipping is available on all orders over Rs4200. Delivery times may vary based on your location.

2. What is your return policy?

We offer free returns within 30 days of purchase for most items. Products must be in their original condition, unused, and with all packaging intact. To initiate a return, contact our customer service team with your order number.hath rule creepeth own lesser years itself so seed fifth for grass.

3. Do you ship internationally?

Currently, we ship to select countries. International shipping fees and delivery times vary by destination. Please enter your address during checkout to see available shipping options for your location.

4. How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to monitor your shipment status on our website or the carrier's tracking page.

5. Are the products authentic?

Yes, all products sold on PrimeKarte are 100% authentic and sourced directly from top-tier global brands. We guarantee the authenticity of every item or offer a full refund.

General Questions:

1. How do I contact customer service?

You can reach our customer service team at help@primekarte.com or call us at 03451074175. Our team is available to assist you with any inquiries or concerns.

2. Do you offer gift cards?

Yes, we offer digital and physical gift cards in various denominations. Gift cards can be purchased directly from our website and are valid for two years from the date of purchase.

3. How can I subscribe to newsletters?

Subscribe to our newsletter to receive exclusive offers and updates. You'll get 5% off your next purchase upon signup. You can manage your subscription preferences in your account settings anytime.

4. Do you have physical store locations?

PrimeKarte operates primarily as an online platform. However, we're expanding our physical presence. Visit our Store Locator page to find the nearest service center in your area.

Car Rental Services:

1. What documents do I need to rent a car?

To rent a car from PrimeKarte, you'll need a valid driver's license, passport or national ID, and a credit card for the security deposit. Additional documents may be required depending on your location and the type of vehicle.

2. What is your minimum age requirement for car rental?

The minimum age to rent a car is 21 years old. However, drivers under 25 may be subject to additional surcharges or restrictions on certain vehicle categories. Please check with our team for specific requirements.

3. Is fuel included in the rental price?

Fuel is not included; you can choose to pay for fuel upfront or refill before returning the vehicle.

4. What is your cancellation policy?

Cancellations made up to 24 hours before the rental start time are eligible for a full refund. Cancellations made within 24 hours may incur a cancellation fee. Non-refundable rates are not eligible for refunds.

5. Can I pick up and drop off at different locations?

Yes, we offer one-way rentals at select locations. One-way rentals may include an additional drop-off fee depending on the distance and locations involved. Contact our team for available options.